Google has initiated an Extended Repair Program for the Pixel 7a due to a serious battery issue. Users have reported a problem of “battery swelling,” which can lead to a bulging rear panel and accelerated battery drain. Affected users are encouraged to check if their device qualifies for the program to understand the necessary next steps.
The company has acknowledged the issue through a support document, citing that certain Pixel 7a phones may be prone to unexpected battery swelling. This issue can be identified if the back of the phone appears bulging or thicker than normal, along with noticeable gaps along the edges of the device. Consumers facing these symptoms are advised to act appropriately.
If your Pixel 7a is verified as affected, Google offers one free battery replacement through the program. Additionally, a detailed inspection of the device will be conducted. However, it’s essential to note that signs of liquid damage, exposure to sharp objects, or excessive force could disqualify a device from receiving a free replacement.
For users who pass all checks, Google provides mail-in and walk-in repair options in the U.S. and India, while users in Canada, the UK, Germany, Japan, and Singapore will have access to repair centers only. Additionally, those living outside the U.S. and India may be eligible for compensation options, including a payment equivalent to $200 in their local currency. Google has a history of implementing similar repair programs for its Pixel devices, addressing various issues from screen problems in the Pixel 8 to power-related issues in the Pixel 4 XL.
This illustrates the company’s ongoing commitment to resolving customer concerns and ensuring product reliability.